Service Agreement at a Glance

  1. Who We Serve

    Subscription‑based AI development for busy SMB owners/operators (≈ USD 1 M – 20 M revenue, ≥ 10 FTEs) who already have documented workflows but spend too much time on routine tasks. Freelancers, pre‑revenue startups and “idea‑stage” teams are ineligible.

  2. Professional Services & Delivery Model

    Scope: AI agent development (Agency Swarm framework), UI design, multi‑backend deployment.

    3‑Step Process: (1) Kick‑off intake → (2) 7‑Day sandbox PoC on dummy data → (3) Continuous iteration until savings target met, with KPI dashboard transparency. One active workflow per Subscription; add a second Subscription for parallel streams.

  3. Subscription Tiers & Pricing

    Tier Fee & Term Outcome Focus
    SMB USD 15 K ‑ prepaid for 3 months ≥ USD 4 K payroll or 150 agent‑hours saved/mo by Day 90 — or full refund
    Enterprise USD 15 K/mo, billed quarterly (3‑month minimum) + optional USD 5 K/mo KPI‑bonus Deliverables & KPI lifts defined at kick‑off
  4. Optional Support Add‑Ons (month‑to‑month)

  5. Guarantees & Client Commitments

  6. Payments & Billing

    Subscriptions and Support Plans are prepaid each Billing Cycle. Valid payment method required; auto‑renew unless paused/cancelled (max 2 months total pause). Failed auto‑charge triggers manual invoice.

  7. Data Protection & Security

    Vrsen maintains administrative, physical and technical safeguards to protect Customer Data against unauthorized access or disclosure.

  8. Confidentiality & Intellectual Property

    Mutual NDA on all non‑public information. Client owns all new Work Product and Deliverables; Vrsen grants an exclusive, perpetual license to pre‑existing Vrsen Materials included in the solution.

  9. Liability & Indemnity

    Each party’s aggregate liability is capped at total fees paid under the Agreement, excluding gross negligence, willful misconduct, or bodily injury. Mutual indemnities for losses arising from each party’s negligence or fraud.


UPDATED SERVICE AGREEMENT 07.02.2025 Ver 2.pdf